belvilla

Cancellation Policies

Understand your options and make informed decisions when booking your vacation rental.

Types of Cancellation Policies

Each property has its own cancellation policy. Check the policy before booking to understand your options.

Flexible

Perfect for travelers who need maximum flexibility.

Full Refund:24 hours before check-in
Partial Refund:No partial refund
  • Full refund up to 24 hours before check-in
  • Service fee refunded for cancellations made within 48 hours of booking
  • No refund for cancellations made less than 24 hours before check-in

Moderate

A balanced policy for most travelers.

Full Refund:5 days before check-in
Partial Refund:50% if cancelled 24h-5 days before
  • Full refund up to 5 days before check-in
  • 50% refund if cancelled 1-5 days before check-in
  • No refund for cancellations made less than 24 hours before check-in

Strict

For premium properties and peak season bookings.

Full Refund:14 days before check-in
Partial Refund:50% if cancelled 7-14 days before
  • Full refund up to 14 days before check-in
  • 50% refund if cancelled 7-14 days before check-in
  • No refund for cancellations made less than 7 days before check-in

Non-Refundable

Lowest price but no refund for cancellations.

Full Refund:Not available
Partial Refund:Not available
  • No refund for any cancellation
  • Lower price compared to flexible options
  • Consider travel insurance for protection

How to Cancel Your Booking

  1. 1

    Log in to Your Account

    Sign in to your Belvilla account using your email and password.

  2. 2

    Go to My Reservations

    Navigate to your dashboard and find the "Reservations" section.

  3. 3

    Select the Booking

    Find the reservation you want to cancel and click on it.

  4. 4

    Click Cancel Booking

    Review the refund amount based on the cancellation policy and confirm.

Go to My Reservations

Frequently Asked Questions

How do I cancel my booking?
Log in to your account, go to "My Reservations", find the booking you want to cancel, and click "Cancel Booking". Follow the prompts to complete the cancellation.
When will I receive my refund?
Refunds are typically processed within 5-10 business days. The exact timing depends on your payment method and bank processing times.
Is the service fee refundable?
Service fees are refundable if you cancel within 48 hours of booking and at least 14 days before check-in. Otherwise, service fees are non-refundable.
What if the host cancels my booking?
If a host cancels your booking, you will receive a full refund including all fees. We will also help you find alternative accommodation.
Can I get a refund for early departure?
Refunds for unused nights are at the discretion of the host and the property's cancellation policy. Contact customer support for assistance.

Need Help with a Cancellation?

Our customer support team is available 24/7 to assist you.

Contact Support