Your Safety is Our Priority

We've built multiple layers of protection to ensure your vacation rental experience is safe, secure, and worry-free.

How We Keep You Safe

From property verification to secure payments, every aspect of your booking is protected.

Every property listed on Belvilla undergoes verification. We check property details, photos, and owner credentials before listing.

All transactions are encrypted and processed through PCI-compliant payment systems. Your financial data is never stored on our servers.

Property owners must verify their identity and provide proof of property ownership before listing with us.

All reviews come from verified guests who have completed their stay. We never remove negative reviews without valid reason.

We've got you covered from booking to checkout.

Your payment is held securely until 24 hours after check-in, ensuring the property matches the listing.

If a property is significantly different from the listing, we'll help you find alternative accommodation or provide a full refund.

Our support team is available around the clock to assist with any urgent issues during your stay.

We partner with leading insurers to offer comprehensive travel insurance for added peace of mind.

Follow these best practices for a safe vacation rental experience.

Always book and pay through the Belvilla platform

Read the property description and reviews carefully

Check the cancellation policy before booking

Verify the property address before traveling

Save emergency contact numbers for your destination

Report any suspicious listings or communications

Keep copies of your booking confirmation

Never share your payment details outside the platform

If you encounter a suspicious listing, receive unusual requests, or experience any safety concerns, please report it immediately.