How can we help you?

Booking with Belvilla is easy: 1) Search for your desired destination and dates, 2) Browse available properties and filter by amenities, 3) Select your preferred property and click "Reserve", 4) Enter your details and complete the secure payment. You'll receive instant confirmation via email.

For popular destinations during peak season (summer, Christmas, Easter), we recommend booking 3-6 months in advance. For off-season travel, 2-4 weeks is usually sufficient. Last-minute deals are also available for spontaneous travelers.

Yes, same-day bookings are possible for properties with "Instant Booking" enabled. Contact our 24/7 customer service at +31-88202-1212 to arrange last-minute stays.

You'll need to provide: full name of the lead guest, contact email and phone number, number of guests, arrival and departure times, and payment details. Some properties may require additional information like passport numbers for registration.

The base rental price includes accommodation for the listed number of guests, use of all property amenities, bed linens, towels, and basic utilities (water, electricity, heating). Additional fees may apply for cleaning, tourist taxes, or extra services like airport transfers.

Belvilla is committed to transparent pricing. The total price shown at checkout includes the rental fee, cleaning fee, and service fee. Local tourist taxes may be collected at check-in depending on the destination. All mandatory fees are clearly displayed before you confirm your booking.

Vacation rental prices vary by location, size, and season. Budget apartments start from €50/night, mid-range properties from €100-200/night, and luxury villas from €300-1000+/night. Popular destinations like Mallorca, Tuscany, and the French Riviera tend to be higher priced during peak season.

Yes! Belvilla offers a Best Price Guarantee. If you find the same property for a lower price on another website within 24 hours of booking, we'll match the price and give you an additional 10% discount.

Most Belvilla properties offer free cancellation within 48 hours of booking. After that, cancellation policies vary by property. Standard policies include: Flexible (full refund up to 24 hours before check-in), Moderate (full refund up to 5 days before), and Strict (50% refund up to 7 days before). Check your specific property's policy before booking.

Refund eligibility depends on when you cancel and the property's cancellation policy. Cancellations within the free cancellation window receive a full refund. Later cancellations may receive partial refunds minus the cancellation fee. Travel insurance is recommended for added protection.

In the rare event of an owner cancellation, Belvilla will help you find an alternative property of equal or better value at no additional cost. If no suitable alternative is available, you'll receive a full refund within 5-7 business days.

Standard amenities include: WiFi, fully equipped kitchen, bed linens and towels, TV, heating/air conditioning, and parking. Many properties also offer: private pool, garden/terrace, washing machine, dishwasher, and barbecue facilities. Filter by amenities when searching to find properties that match your needs.

Yes! Many Belvilla properties are family-friendly with features like: enclosed gardens, baby equipment (cots, high chairs), child-safe pools, and proximity to family attractions. Look for properties tagged as "Family Friendly" in the search results.

Many Belvilla properties welcome pets. Use the "Pets Allowed" filter when searching. Pet policies vary by property - some allow small dogs only, others welcome all pets. Additional cleaning fees may apply. Always confirm pet policies with the property before booking.

Standard check-in is from 3:00 PM and check-out is by 11:00 AM. Many properties offer self check-in with key boxes or smart locks for flexible arrival times. Early check-in or late check-out may be available upon request, subject to availability.

Yes, all Belvilla properties are verified and inspected to meet our quality standards. Properties include safety features like smoke detectors, carbon monoxide alarms, and fire extinguishers. Our 24/7 customer support is available for any emergencies during your stay.

Contact Belvilla's 24/7 customer service immediately at +31-88202-1212. Our team can help resolve issues with the property, arrange emergency repairs, or find alternative accommodation if needed. Document any problems with photos for faster resolution.